• Expected delivery time
Delivery time = Order Processing Time + Shipping Time
• Order Processing Time
-In-stock products: within 1-3 business days.
-Customized products: within 10-18 business days.
Expedited Service: We offer expedited processing for custom products. Please check the expedited option on the product page or contact us for details, additional expedited fees apply.
Mixed custom and stock orders: If your order contains both stock and custom products, the processing time will be calculated based on the custom product. We can also ship your order separately for an additional charge.
• Shipping Time
It is based on the method you select at checkout.
-In-stock products: within 3-5 business days.
-Customized products: within 8-10 business days.
• Estimated Delivery Date
We will provide an estimated delivery date at checkout below, which is based on the product's processing time and the shipping time you select.
Please note that delivery dates are estimates and are not guaranteed dates. Couriers do not deliver on weekends and may be subject to holidays and special events.
• Shipping Costs and Methods (US Only)
Shipping costs are based on your order total. We have three different shipping service:
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Economy International: (18-28 business days)
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Standard Delivery:(4-8 business days)
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Expedited Delivery: (3-5 business days)
Most of orders are free shipping for post service (Standard Delivery). For more information for other shipping service, kindly reference to product page.
• Shipping Costs and Methods (International)
International shipping costs and methods depend on the country/region to which the order is shipped, the weight of the order and the shipping company chosen.
The best way to get shipping costs and methods for your order is to place a mock order online.
• Out of Stock
If any item is out of stock, one of our customer service representatives will contact you by phone or email with an alternative item. We will ask if you would like to proceed with your order or change your order. You also have the option to return the item.
• Tracking Your Order
Once the order status shows"In Transit" which means the order was shipped out.
You can find the tracking number by login Order Query or at the bottom of the shipment email.We listed the carrier website for you to get tracking information below:
If you cannot find the tracking number or cannot track the order, please contact us, we are glad to help you.
• Shipping Disputes
All orders are processed and shipped according to the processing and shipping method chosen by the customer. We won’t be responsible for any delivery delays if the customer chooses the incorrect shipping method or if the order information is not even clear enough to process the order.But we will contact you for any unclear orders before shipping.
If we ship the wrong order or pick the wrong shipping method, the customer has right to get an refund without any additional costs.