Reviews
📦 Orders
Do you offer free samples for bulk orders?
Yes, we offer free samples to schools, churches and organizations to evaluate quality before bulk ordering. Contact our sales team at sales@mygradday.com . Sample shipping charges may apply.
How do I place an order?
We strongly recommend ordering online for fastest processing. We also accept orders via email and phone. Email your order details and our sales team will respond within 24 hours. You can also call us and we’ll guide you through the process.
How do I track my order status?
Click "Chat-Track my order" on the homepage and enter your email + order ID. If you created an account, log in to view real-time status. We also send automatic email updates (order confirmation, shipping notification).
What is your return policy?
We accept returns of unworn, unused stock items within 15 days of receipt. Customized products are non-returnable unless due to our error. A 10% restocking fee applies. Visit our Return & Exchange page for full details.
Do you offer discounts for bulk orders?
Yes, quantity pricing is available on product pages. Seasonal promotions offer 7% – 30% off based on order volume. Subscribe to our newsletter or check website banners for current deals.
Can I change or cancel my order after it's placed?
For stock items: you may cancel before shipment. Once shipped, follow return process. Custom items cannot be canceled after production begins. Contact us immediately at sales@mygradday.com for modification requests.
What if I receive a damaged or wrong item?
We're sorry! Please email photos of the issue to sales@mygradday.com within 7 days of delivery. We’ll send a replacement or issue a refund at no extra cost. Include your order number and clear images of the damage/error.
How do I know my size is correct?
Use our Size Guide page with detailed charts for kids, adults, and Full Fit. We recommend comparing your height/weight to the table. For custom sizing, contact our team – we can help you select the best fit.
💳 Payment
What payment options do you accept?
Online: Credit/debit cards (VISA, Mastercard, Discover), PayPal.
Offline: Checks, money orders, bank transfers, purchase orders (for schools/organizations). Select "offline payment" at checkout and our team will assist.
Why did my credit card get declined?
Most common reason: billing address mismatch, especially the zip code. Verify your billing address matches your card statement. If issues persist, try PayPal or select offline payment – we’ll contact you within 24h.
Do you accept purchase orders (POs)?
Yes, schools and organizations can use POs. We may require prepayment before shipping. Select offline payment and email your PO to sales@mygradday.com Our sales team will respond within one business day.
Do you accept checks or money orders?
Absolutely. Choose offline payment during checkout, and we’ll email you instructions for mailing your check or money order. Orders are processed once payment clears.
Can I make a partial payment / deposit?
Partial payments are available only for large custom orders exceeding $6,000 . Contact our sales team to arrange a deposit schedule.
I was charged twice. What should I do?
If you see duplicate charges, please email sales@mygradday.com with your order number and screenshot (if possible). We’ll verify and issue a refund via PayPal or original method within 2–3 business days.
Is my payment information secure?
Yes. Our website uses SSL encryption and we never store full credit card details. Payments are processed through PCI-compliant gateways (Stripe/PayPal).
🎓 Custom Products & Returns
What qualifies as a "customized product"?
Customized products include any item with embroidery (logos, names, dates), special colors not listed as standard, tailored sizing beyond standard charts, and personalized gowns. These are made specifically for you and cannot be resold.
Can I return a customized gown?
Customized merchandise cannot be returned unless there is a company error (wrong embroidery, wrong color, or manufacturing defect). We highly recommend ordering a sample or checking size charts before placing custom orders.
How do I request a return authorization (RMA)?
Email sales@mygradday.com with your order number, item photos (if damage/error), and reason. We’ll issue an RMA number and return address. Unauthorized returns may be rejected or incur additional fees.
What is your restocking fee?
For eligible returns of stock items, a 10% restocking, repackaging, and cleaning fee applies. Shipping costs are non-refundable. We deduct the fee from your refund amount.
How long does it take to get a refund?
Once we receive your returned item and inspect it, refunds are processed within 15 days. Funds typically appear in your account within 3-7 business days depending on your payment provider.
Do you offer warranty or quality guarantee?
Yes – every item is backed by the MyGradDay. We stand behind our materials and craftsmanship. If you find a manufacturing defect within 15 days, we’ll replace or refund at no cost.
Can I exchange for a different size/style?
Stock items may be exchanged within 15 days. Follow the same return process and note "exchange" in your request. Once we receive the original item, we’ll ship the replacement. Exchanges are subject to the 10% restocking fee unless due to our error.
Do I have to pay for return shipping?
If the return is due to our mistake (wrong item, defect, size error), we’ll provide a prepaid label. Otherwise, return shipping is the customer’s responsibility. Original shipping charges are never refunded.
